Support
Having trouble with the website? Reach us any time at support@xrealgirl.com. We answer most messages within 24 hours.
Before You Email
- Refresh the page. Many hiccups disappear after a quick reload (Ctrl + R / ⌘ R).
- Clear your browser cache or try an incognito/private tab.
What to Include in Your Report
The more detail you share, the faster we can help. Copy the checklist below into your email and fill it out:
- Issue summary (one-line):
- Steps to reproduce (be specific):
- Step 1
- Step 2
- Step 3
- Expected result:
- Actual result:
- Screenshots / screen recording link (if any):
- Browser & version (e.g., Chrome 124):
- Operating system (e.g., Windows 11):
- Ad-blockers, VPN, or extensions enabled:
Frequently Asked Questions
Do you have a mobile app?
Not at the moment. XRealGirl is a web-only experience that runs entirely in your browser.
How long does support take to reply?
We aim to respond within one business day. During holidays or major releases it may take up to 48 hours.
Can I request a refund?
Yes—email us with your purchase details (order number or the email used at checkout) and we’ll assist you.
Is my personal data safe?
We comply with GDPR and CCPA. See our Privacy Policy for full details.
Web-Only Experience
There’s nothing to install or download. If you come across any unofficial software claiming to be XRealGirl, please avoid it and let us know.
Accessibility & Safety
We aim for WCAG 2.1 AA compliance. If you spot an accessibility issue, let us know. Any content violating our Copyright & License terms should be reported immediately so we can investigate.